If you have lost your parking ticket, a $25 lost-ticket fee applies. Payment can be made directly at the exit gate or at one of the payment kiosks located throughout the mall near each exit leading to the parking areas.

If you parked in the Blue section, you are near Sports Experts. The Red section is near Rennai, the Yellow section is near the Concierge, and the Black and Green sections are near the Wishing Bear, right beside Gucci. All stores are located on the main level, with elevators and escalators available to access P1.

If you’re parking outside, use P11, located on the Décarie service road heading toward 15 South.

Alternatively, you can park in P1, using the Royalmount Avenue entrance, and park in the yellow section. There is an entrance that leads directly to the Concierge.

Parking lots P21 and P22 provide direct access to the Urban Park. They are located at the intersection of Royden Street and Royalmount Avenue.

Outside, they are located in parking lot P11. Inside, head to the Blue, Green, and Red sections on P1, and the Black, Red, and Blue sections on P2.

EV charging stations are located indoors in P1 – Yellow Zone, and P2 – Yellow and Red Zones.

Balam, Restoration Hardware Rooftop, Olive & Gourmando, La Belle et la Boeuf, Milestones, Tommy Café and Station Vitamine

FouFou is a food hall featuring several restaurant kiosks offering a variety of cuisines. It is located on the second floor!

There are several ways to access the Urban Park. From the main entrance, take the stairs located on the right. You can also access it from the main level near Canada Goose, or from the second floor near the metro exit and skybridge, close to BMO.

Washrooms are located throughout the centre. On P1, they are located at the Concierge. On M1, you’ll find a gender-neutral washroom near Moose Knuckles, public washrooms between H&M and Sports Experts, as well as individual washrooms near Le Creuset, Rennai and Canada Goose. On M2, washrooms are located between Sports Experts and H&M, near Ernest, as well as individual washrooms near Zara.

There are 4 nursing rooms throughout the centre, all located in the same areas as the washrooms. They can be found on M1, near Moose Knuckles, between H&M and Sports Experts, and near Ernest, as well as on M2, between H&M and Sports Experts.

From the second floor, near Starbucks, you’ll find a skybridge that crosses the highway. The De La Savane Metro station is just a few steps away on the other side.

From the P1 parking, park in the Yellow section. There is an entrance in this section that leads directly to the Concierge. From the main level, take the elevator or escalator near COS to go down to P1. The Concierge is located on the right. We are also right beside the main entrance, directly across from the outdoor P11 parking lot.

The Concierge, located on Level P1, offers Expedibox smart lockers where guests can securely store their items, shopping bags and luggage temporarily.

If you have lost an item at Royalmount, you can contact the Concierge team at 514-300-5401. If the item was lost in a specific boutique or restaurant, we recommend contacting the store directly, as each retailer manages its own lost and found system.

Wheelchairs, strollers, and charging bars are available free of charge at the Concierge, located in P1 near the main entrance. No reservation is required, and there is no time limit. A valid ID is required as a deposit.

Royalmount Concierge offers a convenient gift-wrapping service to help you leave with your purchases beautifully presented. The service is available on P1, near the main entrance. Gift card boxes are $3, mini gift bags are $4, medium bags are $6, large bags are $8, and gift wrapping with wrapping paper is $4, plus applicable taxes.

Salon Josephine offers a personalized shopping and styling service by appointment. Meet with an expert stylist for a private session tailored to your personal style, wardrobe needs and lifestyle. You can choose the stylist who best suits your needs and book your appointment online or by calling 438-386-5421.

You can purchase a Royalmount gift card at the self-service kiosk located on the second floor, in front of Starbucks, or directly from a member of the Concierge team on P1.

For a corporate gift card order, please email info@royalmount.com with your order details, including the amount requested per card and the number of cards. Orders exceeding $10,000 require additional approval and may take 5–7 business days to process.

Royalmount gift cards are accepted at all participating boutiques and restaurants at Royalmount, with the exception of The Rec Room and Cineplex.

The maximum amount that can be loaded onto a Royalmount gift card is $1000.

To check your gift card balance, visit www.getmybalance.com or contact the Concierge at 438-386-5421. On the website, enter the 16-digit gift card number, located on the top left, along with the 6-digit security code, located on the bottom right of the card. Please have your gift card with you.

If your gift card isn’t working, our Concierge team will be happy to assist you. You can reach us at 438-386-5421, email us at info@royalmount.com, or visit us directly at the Concierge on P1. To help us assist you as quickly as possible, please have the gift card with you, as we will need the information printed on the back of the card to look into the issue.