At ROYALMOUNT, we have always strived to create a welcoming environment for everyone, including dogs, who are an important part of many families.
In recent months, we have seen an increase in hygiene-related incidents, including frequent situations where animal waste was not properly cleaned up. These occurrences have created conditions that are extremely difficult for our teams to manage and has compromised our ability to maintain the highest standards of cleanliness, safety, and overall experience throughout the space.
Despite the ongoing efforts of our maintenance teams, these situations have a direct impact on the cleanliness of the premises and, more importantly, on the hygiene standards we must uphold to ensure the safety and well-being of everyone, especially young children and families.
In light of this, we have had to make the difficult decision to no longer allow dogs at ROYALMOUNT, in order to preserve a clean, safe, and enjoyable environment for all.
We understand that this news may be disappointing, and we are truly sorry.
Thank you for your understanding.
Why are dogs no longer allowed at ROYALMOUNT?
In recent months, we have observed an increase in hygiene-related concerns, including repeated situations where pet waste was not picked up. This has impacted the cleanliness of our spaces and the overall experience.
Is this a permanent decision?
This measure is currently in place. We will continue to evaluate the situation to ensure the best possible environment for our community.
Are service dogs allowed?
Yes, properly identified service dogs remain welcome, in accordance with applicable regulations.
Why not simply enforce stricter rules instead of implementing a ban?
Several measures were considered and implemented. Unfortunately, the issues persisted despite these efforts, which led us to make this difficult decision.
Are you aware that this may disappoint some visitors?
Absolutely. We share this disappointment and are truly sorry to have to implement this measure.
Who can I contact to share feedback?
We are always listening. You can reach us at info@royalmount.com.
