Gift Card Promotion – Terms and Conditions
Promotional Period
November 21 to 30, 2025
Location: In-person purchases only, at the ROYALMOUNT Concierge.
1. Promotion Description
During the promotional period, customers who make in-person purchases at the ROYALMOUNT
Concierge of one or more gift cards with a minimum value of CAD $500 will receive a 5% bonus based
on the total purchase amount, issued on a separate gift card (the “Bonus Gift Card”). The Bonus Gift
Card is subject to the same terms and conditions of use as the standard ROYALMOUNT gift card. The
promotional bonus is non-transferable, non-redeemable for cash, and cannot be combined with any
other offer. Subject to the limits and conditions set out below.
2. Purchase Limits and Conditions
• Minimum eligible transaction: CAD $500 (before applying the Bonus Gift Card).
• Purchase limit: CAD $5,000 per person or per family (same residential address) per day.
Multiple gift cards may be issued to respect this limit.
• Maximum activation balance per gift card: CAD $1,000.
• Quantities of Bonus Gift Cards are limited to ongoing promotion and available while supplies
last.
• Split purchases or purchases intended for resale: ROYALMOUNT reserves the right to refuse
or cancel the bonus in the event of any attempt to circumvent these rules.
The 5% bonus is calculated on the eligible purchase amount and rounded to the nearest cent.
Example: A $500 purchase entitles the buyer to a $25 bonus.
3. Eligibility Criteria
This promotion is available only to individuals purchasing in person at the ROYALMOUNT Concierge
counter during the promotional period. Online purchases or purchases made outside the designated
promotional area are not eligible. ROYALMOUNT, acting reasonably, may, for the purpose of fraud
prevention, verify the identity and eligibility of participants in connection with any purchase deemed to
be of significant value. A valid government-issued photo ID may be requested for verification
purposes; however, such verification shall not constitute a mandatory condition of purchase.
4. Accepted Payment Methods
All standard payment methods are accepted except cash and cheques. Purchases of ROYALMOUNT
gift cards using prepaid cards, third-party gift cards, or other similar payment instruments may be
refused at ROYALMOUNT’s discretion, particularly for fraud prevention or compliance reasons. Alipay,
WeChat Pay, and UnionPay are also accepted (where available). Any promotion or additional offer
provided by Alipay applies exclusively to transactions made through the Alipay platform. Purchases
made in person at the ROYALMOUNT Concierge using Alipay as a payment method are eligible for
such offers, unless otherwise specified.
5. Refund and Exchange PolicyAll purchases made under this promotion are final sales. No refunds, returns, or exchanges will be
accepted, subject to applicable laws in Quebec.
6. Use of Gift Cards
ROYALMOUNT gift cards, including the Bonus Gift Card, may be used only at participating
ROYALMOUNT retailers. They are non-reloadable, non-refundable for cash, and cannot be used to
purchase other gift cards. Gift cards and Bonus Gift Cards cannot be used for recurring payments,
online purchases, or at ATMs.
List of participating merchants: https://www.royalmount.com/experiences-client/detaillantscarte
7. Defective, Lost, or Stolen Gift or Bonus Cards
In the event of a defective, lost, or stolen Gift Card or Bonus Gift Card, the holder must contact
ROYALMOUNT Customer Service at info@royalmount.com and provide the original proof of
purchase. Subject to verification and approval, a replacement card of equivalent value may be issued.
A $5.00 replacement fee applies for the replacement of a lost, stolen, or damaged card, in accordance
with the policies of the card issuer (Peoples Trust Company). No additional fee applies for the
replacement of an expired card. ROYALMOUNT and the card issuer (Peoples Trust Company) are not
responsible for any losses resulting from unauthorized use prior to notification by the cardholder.
Funds loaded on Gift Cards and Bonus Gift Cards are not insured by the Canada Deposit Insurance
Corporation (CDIC) or by the Deposit Insurance Corporation of Ontario (DICO).
8. Personal Information Protection (Law 25)
As part of the administration of this promotion, ROYALMOUNT may collect certain information (name,
proof of identity, payment method) for the purposes of: (i) preventing fraud, (ii) enforcing per-customer
limits, and (iii) complying with legal obligations, in accordance with Quebec’s Act respecting the
protection of personal information in the private sector (Law 25). Information collected is minimized,
retained for a limited duration, and securely destroyed. Collection is based on the participant’s consent
and ROYALMOUNT’s legitimate interest in preventing fraud and complying with its legal obligations.
To exercise your rights (access, correction, withdrawal of consent), please refer to the ROYALMOUNT
Privacy Policy or contact info@royalmount.com (subject line: Personal Information Protection).
9. Promotion Availability, Modification, or Termination
The Bonus Gift Card offered under this promotion is available while supplies last. ROYALMOUNT
reserves the right, at its sole discretion, to suspend, modify, or cancel the promotion at any time
without notice, including in cases of non-compliance, fraud, error, or circumstances beyond its control.
ROYALMOUNT and its partners are not responsible for any losses, delays, issuance errors, thefts, or
damages related to the promotion, except in cases of gross or intentional fault.
10. Legal Notice
This promotion is administered by ROYALMOUNT in accordance with Quebec law, including
applicable provisions regarding prepaid/gift cards (no expiration date and no fees, except where
permitted by law). Gift cards and Bonus Gift Cards are issued by Peoples Trust Company, which acts
solely as the financial issuer and bears no responsibility for the management or administration of this
promotion. Funds loaded on the gift cards and Bonus Gift Cards are not insured by the CDIC. All
disputes are governed by the laws of Quebec and subject to the exclusive jurisdiction of its courts. Gift
cards do not expire and carry no fees, in compliance with the Consumer Protection Act (CQLR, c. P-
40.1).11. Interpretation
In case of discrepancy between language versions of these terms, the French version prevails. If any
clause of these terms is found invalid or unenforceable, the remaining provisions shall remain in full
effect.
12. Acceptance of Terms
By participating in this promotion, the participant acknowledges having read, understood, and
accepted these terms and conditions.
13. Contact – Customer Service
For any questions or complaints related to the promotion: info@royalmount.com